这次在逸扉酒店入住了四天,整体体验非常舒适愉快。一进大堂,高姐就快步迎上前,热情地帮我们提拿行李、办理入住,还贴心地请同事小梁协助安排房间,整个过程顺畅又周到。客房温馨整洁,入住后立刻让人放松下来。高姐还提前为我们安排了接机和送机班车服务,细致体贴,让人倍感温暖。
在西安这几天的旅途中,这是让我印象最深、最满意的一次入住体验。酒店的服务真诚又周到,处处体现出“以客为本”的理念。特别感谢五楼的邓姐,她工作认真、贴心细致,不仅让我们住得安心舒适,还主动关心我们的需求,真的非常感动。
逸扉酒店不仅有舒适的环境,更有发自内心的温度和关怀。我们已经计划再次入住逸扉酒店,也真心推荐给大家——无论在西安还是其他城市,逸扉都值得选择,相信你也会感受到这份真诚与温暖!
也希望客人们能感受、更尊重和感谢她们贴心的服务!
The overall experience of staying at hotel UrCove was both pleasant and comfortable. From the moment we stepped into the lobby, Ms. Gao warmly welcomed us, quickly assisting with our luggage and check-in. Ms. Gao went the extra mile by arranging shuttle pickup for us before we arrival, and organizing a shuttle to send off to the airport after we checked out.
Eerything was handled smoothly and thoughtfully.
Our room was clean, cozy, and inviting, which made us feel at home right away.
This was truly one of my best experiences of attentive and caring service during my time in Xi'an. Ms. Deng who is in charge of the 5th floor sanitary , made every effort to make our stay easy and relaxing. The attention to detail and genuine warmth not only reflect the hotel’s “guest-first” management but also shine through in Ms. Gao and the entire hotel staff professionalism and friendly smiles.
We are already planning to stay at Hotel UrCove again here or in other cities, and I wholeheartedly recommend it to anyone who wishes to experience this level of warmth and professional service!